Tuesday 18 July 2017

10 Signs You're Using Social Media Wrong


There’s a vast difference between running social media profiles because that’s the de facto expectation of businesses these days and actually building a substantive social following that contributes to your business goals.
Any of the following 10 signs may be indications that you’re veering closer to the former scenario:

1. You don’t update regularly. The number-one cardinal sin most new social media marketers commit is not sticking to a regular posting schedule. If your followers see your profiles run dry for more than a few days (let alone a few weeks or months) at a time, they’ll fall out of the habit of checking in with your business.

2. You aren’t gaining followers. Acquiring followers isn’t a perfect way to measure social media marketing success. However, if your social following isn’t growing as a result of your marketing efforts, you need to reevaluate your strategy. Try to come up with something new that will engage a larger number of people across wider demographics.

3. You broadcast, rather than engage. It sounds cliché, but social media is all about the conversation. If you’re constantly broadcasting -- that is, sending your thoughts out into digital space in a one-way fashion -- you’re missing out on the powerful benefits that can come from true engagement.

4. You use your social profiles like ad streams. Under no circumstances should you treat your social profiles as just another avenue to send out your sales pitches and marketing messages. The content you share on social networks should be informative, engaging, entertaining and/or conversational. Veering too often into sales territory is a surefire way to get your followers to tune you out.

5. You autopost updates across all your social profiles. The types of content that perform well on Facebook are different from those that do well on Twitter, which -- again -- are different from those that garner engagement on Pinterest, Google+ or any other social network. If you’re autoposting a single update to all of your different social channels, you’re missing out on the opportunity to connect effectively with followers on each site.

6. You haven’t established social brand guidelines. Part of good branding is establishing a set of guidelines that dictate how you control your company’s image in public -- and social media shouldn’t be exempted from this process. A good social brand guidelines document will include specifications on all of the following (among others that may be relevant to your company):
  • Who is responsible for updating your social profiles
  • How frequently your social profiles will be updated
  • What types of content you’ll post about
  • How you’ll use imagery in your posts
  • What type of “voice” you’ll use when posting
7. You use a “post-by-post” strategy. Though it might seem like social media marketing is a “spur-of-the-moment” activity, the companies that get the best results are those that develop an overarching strategy for connecting with their followers. If your business doesn’t yet have this in place, invest some time in setting overall social media goals that’ll drive your individual daily posts.

8. You ignore (or delete) negative social mentions. No matter how “good” your company is, negative social mentions happen. And when they do happen, there’s only one way to respond. Instead of ignoring -- or worse, deleting -- the message, offer your sincerest apologies, a candid explanation of what went wrong and any actions you plan to take to either compensate the offended customer or ensure the issue doesn’t happen again in the future.

9. You don’t respond to customer posts quickly. According to a survey conducted by the Social Habit, 32 percent of customer respondents who contacted businesses for support via social channels expected a response within 30 minutes. To make matters worse, 24 percent expect a 30-minute response regardless of when the initial contact was made -- even if it was made outside of business hours.

The bottom line? When a customer asks you a question, you’ve got to respond quickly. If monitoring your individual profiles is too cumbersome, consider tools such as Hootsuite [free] or Sprout Social [plans start at $39 a month] to simplify the process.

10. You aren’t tracking return on investment. Finally, keep in mind that while social media conversations are important, your business needs to receive some tangible value for your efforts -- and you’ll only know if you’re getting out more than you’re putting in if you track ROI. No matter what kind of outcome you hope to achieve through social media marketing, there’s a way to track and quantify your efforts to ensure your resources are being allocated wisely.

Now I want to hear from you. Have you ever fallen into these traps? Share your experiences in the comments section below!

Original copied: entrepreneur-com
 

How to Steal Your Competitor's Social Media Followers



Social media is used to build brand ambassadors, drive traffic, and convert sales. While building a social media following can be very difficult, one way to speed up the process is to tap into a fan base that is already established - that of your competitors. Yes, you can steal your competition's followers right out from under their noses.
Stealing is usually a zero-sum transaction, wherein one party loses and the other party wins. But that is not how it works with social media. This guide will show you how to gain followers by leveraging your competition's social networks. So if you want to accelerate your social media game by getting followers from your competitors, here are several tips you should consider:

Start Networking

If you want to grow your website, you will need to start treating it like a real business. And what do savvy business owners do to get the edge? They network. So start reaching out to people in the same niche as you, in addition to ancillary niches. For instance, if you own a fantasy football website, you might want to reach out to website owners in the following categories: sports, college, men's lifestyle, humor, etc.

Find the Authority Competitors in Your Niche

The best way to start is to perform a search on Google for your main keywords. Choose the most important websites based on: number of followers (Facebook, Twitter), posting frequency, and social interactions. Go through each website and see which one has the best community and the most active fans. As an example, I will analyze websites in the "dog" niche. A search on Google for the keyword "dog breeds" reveals these results:
How to Steal Your Competitor's Social Media Followers

After checking the top 10 websites, it seems that only 4 are very popular on social networks:
  • AKC.org - 1 million followers on Facebook and 100k on Twitter
  • Petfinder.com - 317k followers on Facebook and 48k on Twitter
  • Nextdaypets.com - 22k on Facebook and 2k on Twitter - inactive on Twitter for the last few years - we can remove this one from our list
  • Purina.com - 256k on Facebook and 18k on Twitter - a food company - we will remove this one from our list

Analyze Facebook Activity

Now, let's dig deeper into the first website (American Kennel Club) and check how many users interact with their posts and what they like the most. This way, you can know what their followers expect to see on your page as well.
For this, we will use Fanpage Karma. This tool provides a lot of value for Facebook and Twitter pages.
Type in the Facebook page name you are trying to analyze, and click "get free insights."

How to Steal Your Competitor's Social Media Followers



In the KPI overview tab, we can see that 20% of the users are "talking about this" and the "engagement" is about 7%.

How to Steal Your Competitor's Social Media Followers



In order to steal your competition's followers, you must understand what types of posts bring the most interactions on their pages.
Clicking on the tab "Times & Types" shows when AKC is posting and when they are getting the most engagement.

How to Steal Your Competitor's Social Media Followers



Remember, we are checking all of these because we need to understand what your competitors are doing well, and what they are doing wrong, so you can learn from their mistakes.

How to Steal Your Competitor's Social Media Followers


The obvious thing is that Thursday and Sunday are when they get the most engagement. However, they usually don't post on Sundays. This is information you can benefit from later.
Now, let's see who the most influential are and where they come from.

How to Steal Your Competitor's Social Media Followers

How to Steal Your Competitor's Social Media Followers

91% of their followers are females and 89% are coming from the US. Let's move to the last tab "Fan posts" and check to see how they interact with their fans.
How to Steal Your Competitor's Social Media Followers

68% of the fan posts are ignored. This is where you can take advantage and steal their followers. How will you do that? Go to their Facebook page, and check "Recent posts by others."
How to Steal Your Competitor's Social Media Followers

Find out if people are posting questions or asking for opinions. If the page owner is ignoring them, you should step up and become useful inside their community. Even if they don't ask questions, you can start building a relationship and interact with them.
Don't get too excited, though. Nothing is more annoying to a Webmaster than someone joining their social network to blatantly advertise a website. Don't do that. You will get banned instantly.
However, you can covertly advertise your site by being truly helpful and becoming a resource for the community. Once you have established yourself as an indispensable authority in your competition's social network, people naturally will gravitate toward you.
After analyzing the AKC Facebook page, we can note what they are doing well and what you can do better.
The Pros:
  • 20% of their followers are active and engage with the page.
  • 60% of their posts are pictures, and only 33% are links. Pictures get the most attention on all social media networks.
The Cons:
  • The average number of posts/day is 3. A higher number of posts can increase the size of the audience reached.
  • Not enough posts on weekends, even though this is when they get the most engagement.
  • They are not active enough with their fans posts. Almost 70% of their fan messages are ignored.

Analyze Twitter Activity

AKC has 105k followers on Twitter. To check their activity, we will use Twitonomy.
How to Steal Your Competitor's Social Media Followers

How to Steal Your Competitor's Social Media Followers

It seems that they are more active on Twitter, averaging 20 tweets per day, compared with Facebook, where they have 3 posts per day. With Twitonomy, you can see who the users are that retweet, reply, or mention them the most.
How to Steal Your Competitor's Social Media Followers

These are the users you should interact with. The one key element of networking is helpfulness. You have to be helpful. You can't just come asking for a handout; that is just tacky and will get you nowhere. Instead, come with something to offer, no matter how small.
For instance, you can offer something as minor as an insightful comment on one of their tweets. As you start becoming helpful to your direct and indirect competitors, they are going to be more than willing to help you out by broadcasting your content to their followers.
The most retweeted messages from AKC are the ones that ask users to retweet. Social media statistics show that tweets which include the word "retweet" get retweeted 4 times more than others.
How to Steal Your Competitor's Social Media Followers

Steal Your Competition's Followers on Twitter

Create a Twitter list, and follow the most active users. It's often the case that they will post questions on their Twitter timeline. Monitor the list, and strike when the opportunity presents itself. Be helpful and answer their questions. Most users are looking for multiple sources of information, and they usually follow anyone that provides help.
How to Steal Your Competitor's Social Media Followers

Hashtags are very important on Twitter. Many use them to find tweets relevant to their interests. You can use the same hashtags as your competitors. Use Twitonomy to find these. Choose the most appropriate ones for your posts.
How to Steal Your Competitor's Social Media Followers

Analyze your competitors as shown above and notice what they are doing wrong. The most common mistake is ignoring fans. Avoid their mistakes, and take advantage if they make any.
Follow your competitors and check their replies and mentions. This way, you can find out if their followers complain about their service or if they encounter problems.
Find when their users are the most active with Twitonomy and use the statistics to your benefit.
How to Steal Your Competitor's Social Media Followers

Steal Your Competition's Followers on Google Plus

If you are using Chrome or Firefox, you can install the plugin CircleCount.com and get detailed analytics on the history of your competition's followers on Google Plus. With CircleCount, you can check who the most influential users are that reshared a post.
After installing the plugin, click the button "Show the ripples for this post."
How to Steal Your Competitor's Social Media Followers

Create a circle with the most active users on your competition's page and follow them so you can engage with them later.
How to Steal Your Competitor's Social Media Followers

Follow the posts from the newly created circle and learn what types of posts they like to see. As mentioned for Twitter and Facebook, provide help if that's the case.
Check to see if your competitors are posting inside Google Plus communities. If they do, join these communities and start posting there.

Other Methods for getting Followers from Your Competition

Cross Promote - A very popular way to grow followers in social media is cross promotion, which is when two (or more) people in similar niches collaborate to promote each other's content. For this to work, you will need to approach people with similar social statistics. So, if you have 1,000 Facebook fans and 500 Twitter followers, it is not going to work if you approach a webmaster with 100,000 Facebook fans and 70,000 Twitter followers.
The statistics need to be equipoise so both parties can benefit equally. If you are just starting out, this will be extremely easy because many of the smaller social media accounts are more than willing to find new avenues for promotion.
Become an Influencer - Starting out, no one will know you. But that needs to change if you want to build a strong following on your social media platforms. To become an influencer, here are the things you must do:
  • Create superb content that is shared across the niche.
  • Be on multiple social media platforms.
  • Curate content that is niche-related.
  • Be the go-to source for news and opinion related to the niche. To do this, you must be extremely knowledgeable in your niche. In addition, you must have a strong voice in the community (the community needs to know what you stand for).
Become an Administrator of a Social Media Account - Many big social media accounts actually have someone (or multiple people) managing them. Some businesses actually pay for a fulltime social media manager. But since your goal is to get the word out on your content, you should offer to manage social media accounts for free.
When trying to find social media accounts to manage, avoid accounts that are multi-million dollar businesses because they will not let random people handle their social media accounts. Instead, find social media accounts that look like they are managed by a single person. In addition, find social media accounts that do not have a corresponding website or blog. When you find social media accounts without a website or a blog to complement, the account owner will be much more lenient with you about promoting your own content.
When you are a social media account manager for someone else, it is important that you take the job seriously. So just because you are able to post your content on the account every day doesn't mean that you should. Do not promote your content 24/7. Instead, you should be promoting truly worthwhile content from around the Internet, and then add in some of your best content every once in a while.
Become a guest blogger - Writing guest articles for highly reputable websites in your niche can give you a lot of advantages. Many blogs accept regular guest blogs from experts. You can find them using these footprints in Google (replace the word "keyword" with your keywords):
  • Keyword "write for us"
  • Keyword "guest post"
  • Keyword "submit a guest post"
  • Keyword "accepting guest posts"
By writing high quality articles on your competition's blogs, you get exposure and a chance to prove that you are an expert on this field. Kristi Hines wrote a great tutorial for writing guest posts here.

Conclusion

In just a few short years, social media has transformed from an avenue of communication to a marketing juggernaut. If you want to promote your business and grow your brand, you need to take social media seriously. Working social media correctly can mean the difference between your brand flourishing or floundering.
The above tips are ethical and extremely effective methods for garnering a social media following from your competitors. What methods are you using to steal your competition's followers?

Original copied: entrepreneur-com

5 Social Media Tricks to Boost Your Business





Social media offers diverse benefits for business owners. The evolution of different social media platforms such as Twitter, Facebook and LinkedIn means that you need to be aware of general as well as channel-specific hacks to fulfill your social media marketing objectives. 

Here are five social media hacks that will enable you to save time and gain wider exposure, more followers, higher conversion rates and better engagement. 

1. Know what’s hot. If you can post information that is current and relevant to your niche and most importantly your customer, you’ll give your audience a reason to read your posts on social media and from there visit your website. One really great search tool is uvrx.com. Powered by Google custom search, it throws up results for Facebook, Twitter, Tumblr, LinkedIn and other platforms. Social-searcher.com is another search tool designed to allow users to check out how their chosen keywords are being treated by social media networks. It offers analytics data, revealing other folks you can follow online, sentiments associated with keywords, and the types of posts that are doing well.

2. Social media is speaking a new language. And the language is one of images, videos and infographics. These types of media are generating excellent engagement numbers for businesses that have made it standard practice to employ them in a pertinent and creative manner. Vine, the video sharing app for Twitter; Instagram; and Flipboard for iTunes are just some of the apps that enhance the appeal of your posts and make them stand out on your followers’ pages or timelines. Creative calls to action used with such media can help bridge the gap between entertainment, information and lead generation. 

3. Grow your base. Reaching followers, subscribers and "friends" is central to creating a successful and enjoyable social media campaign. One way to find new customers is to run paid ads on Facebook or Twitter as a way to increase "likes" and followers, promote blogs or make other offers; another is to tap the LinkedIn premium subscription that allows you the opportunity to reach out to potential prospects or partners via InMail. A fairly basic but often overlooked hack to attract more subscribers for your Facebook page is to immediately direct message the link to new followers on Twitter. Similar creative, cross-fertilizing techniques should be employed on all social media platforms to capture the interest of members of your audience when you’re already on their radar. 

4. Save time. Whether you’re running a one-man show or an enterprise-level social media operation with data being fed into customer-relationship management systems, you need to automate certain processes. If you don’t, then these will tend to become chores that you may begin to avoid, thereby decreasing your effectiveness. Some activities that you can place on auto mode include posting updates across platforms, sending email and SMS updates on favorite topics, and uploading social media content to remote storage. If This Then That offers handy solutions. 

5. Embrace change and be in the know. When a social media platform changes its guidelines, you have two options. You can take the change in stride and adapt -- or give up. When you opt for the former approach, you give yourself an opportunity to occupy the space left vacant by those who gave up the fight. For example, a recent Facebook update prohibited informing contest winners of results through Facebook; this restriction has since been relaxed, however. Last month, LinkedIn introduced enhancements such as the ability to block profiles and unwanted messages. These have clear benefits for popular LinkedIn groups that have had to deal with a lot of spam until now. It pays to be in the know. 

While most social media hacks are little more than commonsense activities, the ones that may surprise you with their effectiveness are those that you come up with through observation and learning. Entrepreneurs can become busy and can easily forget to allow time each week for creative thinking. Do some strategic thinking on a regular basis and keep coming up with ways to extract better results from your social media marketing.

Original copied: entrepreneur-com

Saturday 19 November 2016

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